Guarantee

How does it work ?

• Order the product of your choice
• Test the product under the conditions indicated by the manufacturer
• If you encounter problems, please contact our technical support service at tech@neo-biotech.com

We will then:

• First, support and optimization to adapt the protocol to your needs
• Second approach : replace the product with another lot or a similar product
• If no other solution is possible: a credit note for the value of the product will be issued.